If you get this Alert your Mac or LifeFlix is not recognizing your camcorder.
LifeFlix needs to see or recognize your camera, upon launch it automatically looks for a firewire device. We are working very hard to support every camera, Mac and system configuration on the planet but unfortunately this isn't possible, which drives us crazy, but we add more all the time. But it's also possible it's a bad cable, connector or a simple "reset" of the camera and software.
We know this can be frustrating and these steps work most of the time, please give them a try!
TRY THESE FIRST
- Confirm you are using Mac OSX 10.7 or later.
- Keep your camcorder powered on and in VCR mode (sometimes called VTR or Play mode)
- Unplug the FireWire cable and any adaptor you're using from both the camera and the computer
- Quit LifeFlix
- Plug the FireWire cable and any adaptor you're using back into both the camera and the computer
- Re-launch LifeFlix
- Click "Import"